A user story is a technique used in agile software development to describe a feature or functionality of a software system from the perspective of an end-user. It is a simple and concise statement that outlines what the user needs to achieve or accomplish using the software. User stories typically follow a format that includes a brief description of the user, the user’s goal and the reason why the user needs the feature. For example, “As a customer, I want to be able to view my order history so that I can track my purchases and see my account status.” User stories are used to guide the development process by prioritising features and ensuring that the focus is on the end-user’s needs. This significantly increases the success rate of a software after launch.