UX audit
Unleash the full
EXPERIENCE
Beispielhafte Darstellung eines UX Audits in Form einer Lupe in der eine Glühbirne erkennbar ist. Links und rechts wurden 2 Checkboxen abgehakt.
How a UX audit drives user experience

A UX audit reveals where and how you can improve the usability and user experience of your digital product. Our approach is objective and based on established UX standards, including the interaction principles defined in ISO 9241-110 and Jakob Nielsen’s usability heuristics.

A UX audit is particularly useful when quick improvements are needed – for example, as a lean alternative to a full redesign. It allows for noticeable enhancements with a manageable investment of time and budget.

We offer UX audits in a modular format. Each module focuses on different aspects of analysis, allowing us to tailor the audit to your project’s specific needs. We generally recommend starting with the core module as a solid foundation.

A UX audit is helpful both for reviewing existing products and for supporting the development of new digital solutions – ensuring quality and identifying areas for improvement early on.


The value a UX audit brings to your project

  • Improved usability and a more user-friendly product
  • Decrease in development costs
  • UX know-how built within your project team
  • A planned and scalable roadmap for implementing improvements

Which applications benefit from a UX audit?

A UX audit is especially valuable when…

  • … your website or online shop needs improved usability, better conversion rates, or enhanced accessibility.
  • … your industrial application (e.g. HMI or IoT tools) should offer more efficient, safer and less error-prone operation – even in complex usage contexts.
  • … your app should deliver a consistent mobile experience aligned with Apple and Google guidelines.
  • … your platform or interconnected tools require a clear, intuitive navigation structure across multiple systems.

We’re curious to hear about your project!
In a free, no-obligation 30-minute consultation, you can introduce your project and we’ll explore possible UX solutions together.

2 Frauen stehen vor einem Flipchart und visualisieren eine User Journey während einem UX Audit.

Module 01
Core: UX & usability check

This core module includes a usability analysis based on fundamental UX principles.

  • Heuristic evaluation based on Jakob Nielsen’s usability heuristics
  • Analysis of information architecture and content hierarchies
  • Behavior of interactive elements
  • Performance across different devices (mobile responsiveness)
  • Visual design review (brand guidelines, UX principles, imagery, iconography)
  • Content analysis: relevance, clarity, hierarchy, timeliness, and behavior of text, images and video content
  • Optional: Conversion analysis to identify and improve key areas based on your analytics data
Das Bild zeigt die Hauptbereiche die ein UX Audit ausmachen: Navigation, User Journeys, Design, Content und Heuristiken

Module 02
Usability testing

In this module, we test how users interact with your application, uncover friction points and identify opportunities to improve key user journeys. Direct feedback from real users provides valuable insights to make your product even more intuitive.

  • Testing of core user journeys with real users
  • Qualitative interviews and tests using the think-aloud method
  • Quantitative insights through remote testing (e.g. with tools like UserTesting or Maze)
  • Evaluation of findings to derive concrete improvement measures
UX Testing: Mann mit Tablet und Fernrohr in der Hand

Module 03
Accessibility check (WCAG 2.1)

We analyse the accessibility of your application based on the Web Content Accessibility Guidelines (WCAG 2.1), focussing on perceivability, operability, understandability and robustness. This is not only important for meeting legal requirements — inclusive UX means that all users can access and use your product equally.

  • Accessibility review based on WCAG principles
  • Evaluation of usability for people with disabilities
  • Actionable recommendations to improve digital inclusion

Module 04
Brand, competitor & engagement analysis

User experience is a key part of how your brand is perceived. A consistent and engaging UX helps communicate brand values and sets you apart from competitors. In this module, we evaluate whether your application’s design, tone and interactions align with your brand identity and deliver the intended experience.

  • Evaluation of brand consistency in UX design
  • Analysis of consistency in tone of voice, visual design and interaction patterns
  • Hedonic analysis of joy of use (e.g. gamification elements or microinteractions)
  • Competitor analysis
Schematische Darstellung der Brand Experience welche Customer Experience und User Experience als Teil der Markenstrategie beinhält.

Module 05
UX sustainability check

We evaluate the sustainability of your UX based on inclusive and ethical design principles. The goal is to identify opportunities to reduce resource usage and cognitive load. A sustainable UX is long-lasting, adaptable to future needs and considers user needs alongside ecological, economic and social factors.

  • Evaluation of UX design in terms of efficiency and cognitive load
  • Identification of unnecessary interactions
  • Design check for resource efficiency, energy consumption and loading times
KI-generiertes Bild eines Besprechungsraums mit den Buchstaben

Results tailored to your requirements

We want to ensure that you can implement the defined measures effectively within your project. Therefore, we offer various result formats to support your decision-making:

  • Comprehensive audit documentation with specific improvement recommendations
  • Matrix analysis of defined measures based on relevance and effort
  • Presentation of results for all project stakeholders
  • Ongoing support for your team during the implementation phase
  • UX workshops and training for targeted knowledge development
Ein Laptop zeigt die Startfolie einer Ergebnispräsentation nach einem UX Audit.

Ongoing UX monitoring & support

Great user experience evolves through continuous dialogue with users and collaboration with product development. That’s why, upon request, we provide long-term support for your development projects with regular UX analyses, testing and hands-on assistance in UX design.
Starting at 2 person-days per month (from € 1,840/month), we act as an integrated part of your team, providing early and impactful support throughout the development process.

  • Regular UX analyses and feedback loops during product development
  • Ongoing evaluation based on usage data, testing and user feedback
  • Flexible budgets for quick UX reviews and recommendations
Illustrative Darstellung des Monitorings

Why we are the right partner for your project

We combine our industry-specific expertise with a strong drive to make your product a success. We use proven methods and industry-leading tools to place your customers at the heart of the project. Let’s shape your digital, user-centered solution together! Contact us for a free initial consultation – we’ll take care of the rest.

Contact us
Our clients choose us for a reason:

Because we choose them. Choosing means committing.
Going all-in. Delivering.

We believe in our clients’ vision and know one thing for certain: The only route to our success is to make our clients successful too.

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